Product Claims & Quality Assurance
At Fusion Core & Co., we’re dedicated to delivering the highest quality in every product. If something isn’t up to the standard you expect, we’re here to help. Please follow the steps below to submit a claim so we can resolve your case as quickly as possible.
How to Submit a Product Claim
To help us process your claim efficiently, please provide the following information when submitting your request through our web form on the customer service page:
For clothing, shoes, furniture, and toys:
- Your order number
- Clear photos or videos showing the defect
- A brief description of the issue
Once we receive your claim with all required details, our team will review your case and get back to you as soon as possible.
If you need to follow up regarding your claim, please reply to the email thread where your original claim was submitted. We kindly ask for your patience during the review process, as response times may vary depending on case complexity. Our priority is to resolve your issue promptly and to your satisfaction.
For all claims, please reply to your original claim email if you have further questions. We appreciate your understanding and patience as we work to resolve your case.
In the rare event of a dispute, we adhere to industry-standard consumer protection guidelines and recommendations to ensure a fair outcome for all parties.
